Privacy Policy for Consultare Inc. Group Shop

I. Introduction

This Privacy Policy provides details about Consultare Inc Group Shop’s (“Consultare Inc Group Shop”, “us”, “we”, or “our”) guidelines concerning the gathering, utilization, and revelation of personal data obtained from visitors of consultareinc.com/shop (referred to as the “Site”), or users of any of our products. By accessing the website or utilizing its products, you consent to adhere to this Privacy Policy.

We hold your privacy in high regard and adhere to the utmost standards of data security and privacy. Given our international presence, we adhere to multiple data protection mandates, prioritizing the most stringent regulations to safeguard your data and privacy on a global scale. This Privacy Policy not only elucidates our practices concerning the acquisition, usage, and sharing of personal data but also elucidates your entitlements and options concerning your personal data.

II. Information Collection and Use

Consultare Inc. Group Shop gathers personal information through direct interactions with you and through your use of our products. This means you may provide information directly to us, or we may collect it indirectly. While you have the right to withhold information, doing so could impede or prevent us from delivering our products to you.

A. Information Collected      

Information You Provide:

  • Contact Information: To facilitate communication, we collect your name, email address, physical address, telephone number, and passwords.
  • Feedback: We gather information you provide through surveys and feedback submissions to enhance our products.
  • Product Information: We collect information related to the products you use to tailor your experience.
  • Customer Contact Records: We maintain records of our interactions with you to ensure efficient and personalized support.

Information Generated During Product Use:

  • Location Data: We collect geographic information (country, city, and geographic coordinates) based on your IP address to personalize content and services.
  • Device and Usage Data: We gather device type, operating system, browser information, domain, platform types, IP address, device IDs, and cookie information to optimize website functionality and performance.
  • Website Navigation: We track the Uniform Resource Locators (URLs) you visit before and after using our website to analyze website traffic and patterns.

Information from Other Sources:

  • Financial Information: Payment details, including credit/debit card information, billing address, shipping address, and zip code, are collected directly by established third-party banking, processing agents, and distribution institutions to facilitate secure transactions.
  • Publicly Available Information: We may gather information about you from public sources to supplement our internal data and ensure accuracy.
  • Tracking and Automated Data Collection: We use cookies and third-party technologies to collect information about your online activities. Please refer to our Cookie and Third-Party Technology Policy in Section C for more details.

B. Purposes of Personal Information Collection and Use

Consultare Inc Group Shop collects and uses personal information for the following purposes:

To deliver, uphold, and enhance our offerings

  • Delivering customizable templates including Programs, Policies, SOPs, Forms, and Training Materials.
  • Streamlined Account Management: Effortlessly manage your account, billing, and payments.
  • Secure Access: Enjoy secure login and single sign-on capabilities for effortless access.
  • Seamless Operations: Benefit from ongoing maintenance, troubleshooting, backups, and system monitoring to ensure optimal performance.
  • Continuous Improvement: Your insights contribute to ongoing enhancements of our website and products.
  • Integrations with Partner Businesses: Optionally share your information selectively with affiliated businesses to facilitate integrated services.
  • Third-Party Sharing Options: Social media widgets, tools, and buttons are available, subject to the terms and policies of those providers.

Customer Assistance

Customer Support encompasses the proactive efforts to assist customers with their questions, concerns, and challenges. It involves:

  • Actively listening to customer inquiries and feedback.
  • Investigating the root causes of issues thoroughly.
  • Providing accurate and helpful information to resolve concerns.
  • Troubleshooting technical problems effectively.
  • Offering guidance and support throughout the customer journey.
  • Ensuring customer satisfaction with timely and positive resolutions.
  • Building trust and loyalty through exceptional service experiences.

Regulatory Compliance

Consultare Inc Group Shop leverages collected data to:

  • Defend itself in legal matters: This includes using data as evidence in disputes or claims related to its products.
  • Fulfill legal obligations: This involves complying with applicable laws, regulations, licenses, agreements, legal processes, or governmental requests.
  • Protect its assets and community: This encompasses:
  • Identifying users via IP addresses to safeguard services, websites, vendors, visitors, and others.
  • Thwarting fraud, unauthorized transactions, claims, and liabilities.
  • Enforcing Terms of Service and Acceptable Use Policy.
  • Managing risk exposure, including identifying potential hackers and unauthorized users.
  • Uphold security and integrity: This involves protecting the Site and business operations, ensuring a safe and secure environment for all users.

Marketing and Advertising:

  • Your Choices Matter: You control your marketing experience. Opt out anytime by withdrawing consent or managing cookies in your browser settings.
  • Tailored Content: We use data like location, IP address, and website activity to deliver relevant marketing that aligns with your interests.

Research and Development

  • Insights for Improvement: We analyze Site and service usage to:
    • Understand usage patterns
    • Guide product development
    • Customize online experiences
    • Uncover customer habits
    • Conduct other valuable analyses
  • Partnering for Insights: We collaborate with third-party tracking software from Google Analytics, Bing, etc., for comprehensive data analysis.

We value your privacy and only process your personal data when we have a valid legal reason to do so. These reasons include:

  • Respecting Your Consent: When you’ve freely given your specific consent for us to process your data for certain purposes. You can withdraw your consent at any time, but this won’t affect processing that was lawful before the withdrawal.
  • Serving the Public Good: When processing is necessary to fulfill tasks that are in the public interest or to exercise official authority that Consultare Inc. Group Shop has been entrusted with.
  • Protecting Vital Interests: When processing is crucial to protect your life or the life of another person.
  • Upholding the Law: When processing is required to comply with legal obligations that we must adhere to.
  • Pursuing Legitimate Interests: When processing aligns with our own or your legitimate interests, ensure that these interests don’t override your fundamental rights and freedoms. This typically involves processing to enhance our products.
  • Cookies and Third-Party Tools

To enhance your experience, this website uses small files called cookies to:

  • Remember your preferences (like language settings)
  • Analyze anonymous traffic data (like browser type and device) to improve the site
  • Partner with trusted third-party services (like Google Analytics and Bing) to understand site usage and track statistics

Important points:

  • No personal info is collected through cookies.
  • You’re in control:
    • Accept or decline cookies in your browser settings.
  • Data Sharing and Disclosure

Here’s a breakdown of how the Consultare Inc Group shop shares your personal data to ensure transparency:

  • General Public:

Public Channels: Questions or comments you submit through public channels like social media pages can be seen by anyone, including the data you include.

  • Service Providers (Bound by Confidentiality Agreements):
  • IT Service Providers: Help maintain the platform, resolve issues, and protect against fraud. They may access identifiers, profile info, account info, commercial info, shared content, device info, internet activity, and sensitive info.
  • Analytics/Marketing Service Providers: Help analyze traffic, purchases, and usage patterns to understand users and improve services. They may access identifiers, device info, internet activity, and social media info.
  • Payment Processors: Collect and process payment card data for purchases. Consultare Inc Group Shop doesn’t store full credit card numbers or authentication data. Payment processors may access identifiers and financial info.

Important Notes:

Consultare Inc Group Shop doesn’t sell or license your personal data to third parties, including advertisers, without your explicit consent.

All service providers are contractually obligated to keep your personal data confidential and use it only for the purposes stated above.

  • Government and Law Enforcement:

Consultare Inc Group Shop may disclose any and all categories of personal data as required by a court order, legal mandate, or regulatory requirement.

This includes disclosures in response to requests from public and government authorities, or to protect our rights, privacy, safety, or property in accordance with applicable law.

Disclosure may also occur if we believe a violation of our terms of use, our rights, or the rights of third parties has taken place.

  • Successors:

In the event of a corporate restructuring, such as a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization, or liquidation, we may transfer, sell, or assign personal data to third parties.

This includes, but is not limited to, information concerning your relationship with us and any and all categories of personal data collected about you, in accordance with applicable law.

Such disclosures may also occur during due diligence for such transactions.

Any acquirer or successor may continue to use your data in accordance with the terms of this Privacy Notice.

  •  With User’s Consent:

Consultare Inc Group Shop will only share a user’s data beyond the purposes outlined in this Privacy Notice with the explicit notification and consent of the user.

  •  International Data Transfers:

This website is controlled and operated from the United States and is not subject to the laws or jurisdiction of any state, country, or territory other than the United States.

Consultare Inc Group Shop operates globally, and personal data may be transferred to countries outside of where it was originally collected, strictly in accordance with applicable laws.

E. Data Retention and Deletion

Data Retention:

  • Consultare Inc. Group Shop adheres to applicable data protection laws and retains personal data only for the duration necessary to fulfill the purposes for which it was collected.
  • Upon fulfillment of those purposes, or upon a user’s valid deletion request, Consultare Inc. Group Shop takes all reasonable and secure measures to destroy personal data.
  • Users may implement customizable retention policies to align data deletion with their specific preferences.
  • In rare instances, Consultare Inc. Group Shop may retain certain personal data beyond a deletion request if required for legal compliance or to address outstanding account-related issues.

F. Data Protection

Security Measures:

  • Consultare Inc. Group Shop prioritizes the protection of personal data against accidental or unlawful destruction, loss, alteration, disclosure, unauthorized access, or misuse.
  • We maintain compliance with applicable data protection laws and have implemented robust technical and organizational safeguards, including adherence to ISO/IEC 27001 Information Security Management Systems (ISMS).

Limitations of Security:

  • While we make every effort to safeguard personal data, no method of online transmission or electronic storage is completely impenetrable.
  • Therefore, Consultare Inc. Group Shop cannot guarantee absolute security of personal data.
  • We cannot be held liable for data breaches resulting from transmission errors, unauthorized third-party actions, or networks beyond our control.

Data Breach Notifications:

  • In the event of unauthorized access to personal data, we will comply with all applicable laws regarding notification of affected individuals, which may be conducted electronically or in writing.

III. Choice and Transparency

A. Rights for Individuals in the United States

Data Access: You have the right to request information about the personal data we have collected, sold, shared, or disclosed regarding you within the past 12 months.

Portability: You have the right to obtain a copy of your personal information in a readily usable format, upon request.

Correction: You have the right to request the correction of inaccurate information we hold about you.

Deletion: You have the right to request the deletion of your account and personal data.

Opt-out of Sales and Sharing: You have the right to opt out of the sale or sharing of your personal information.

Limit the Use and Disclosure: You may request that we limit the use of your sensitive personal information to specific purposes.

No Discrimination or Retaliation: You have the right to exercise these rights without facing discrimination or retaliation.

B. Rights for Individuals Subject to the GDPR

(This section outlines rights under the GDPR, including access, rectification, erasure, restriction of processing, data portability, objection, automated decision-making, and withdrawal of consent.)

C. Exercising Your Rights

You may exercise your rights by submitting a request online, via email, or by calling our toll-free number. We will verify your identity before processing your request.

IV. Privacy of Minors

We do not knowingly collect or solicit personal data from individuals under the age of 18.

V. Updates

We may occasionally update this Privacy Policy. Continued use of our products after an update signifies your consent to the changes.

VI. Region Specific Provisions

A. CCPA/CPRA – California Consumer Protection Act / California Privacy Rights Act

  • The California Consumer Privacy Act of 2018 (CCPA) and its subsequent amendment, the California Privacy Rights Act (CPRA), mandate that businesses handling the personal data of California residents must disclose specific information about their data collection, utilization, and sharing practices. This section delineates Consultare Inc. Group Shop’s compliance with the CCPA/CPRA guidelines.
  • Personal Data Collection and Dissemination:

Consultare Inc. Group Shop gathers personal data as outlined in the “When and How Consultare Inc. Group Shop Collects Personal Data” section of its Privacy Policy. In alignment with CCPA/CPRA definitions, the term “Personal Data” signifies information collected. We acquire various categories of personal data when you engage with us, sharing this information for specific business objectives, such as:

  • Identifiers (e.g., unique personal identifiers)
  • Data categories as detailed in Section 1798.80(e) (e.g., name, address, contact details)
  • Characteristics protected under California or federal laws (e.g., gender, marital status)
  • Online activity details (e.g., browsing history)
  • Geolocation specifics (e.g., location)
  • Professional or employment-related data
  • Data Sources and Utilization:
  • Information sources and the intended use of this data are explained in the “Information We Collect” and “How We Use Personal Information” sections of our Privacy Policy.
  • Subprocessors:

We collaborate with subprocessors who adhere to CCPA-compliant privacy and security standards, ensuring data protection. These entities assist in enhancing our service delivery, and a current list of such subprocessors is accessible here.

  • Personal Data Sales or Sharing:

In our context, “sale” or “share” denotes specific actions concerning personal data. Consultare Inc. Group Shop neither sells nor shares your personal data, adhering strictly to California’s regulatory definitions.

  • California Consumer Rights:

Residents of California possess distinct rights concerning their data:

  • Disclosure Right: Request insights into our data practices.
  • Copyright: Obtain a copy of your collected data from the past year.
  • Deletion Right: Seek removal of collected data, with certain exceptions.
  • Opt-out Right: Decline personal data sale or sharing.
  • Non-discrimination Right: Exercise your rights without facing discriminatory actions.
  • Exercising Rights & Appeals:
  • To invoke these rights, submit a request through methods to GDPR rights submission. Consultare Inc. Group Shop commits to verifying requests and responding within 30 days. Should we deny a request, you’ll receive an explanatory response, granting an opportunity for appeal.

Appealing Consultare Inc Group Shop’s Decision

Should Consultare Inc Group Shop’s choose not to act upon your request in accordance with legal provisions, a detailed written rationale for our decision will be furnished to you within 30 days from the date of receiving the request, or as otherwise sanctioned by law.

Individuals have the right to contest this decision. Guidelines outlining the process to challenge the decision will be outlined in the correspondence elucidating the reasons for not fulfilling the user’s request.

B. GDPR – General Data Protection Regulation (EU)

This section outlines specific provisions regarding the GDPR and the CCPA/CPRA.

  • Consultare Inc. Group Shop upholds the General Data Protection Regulation (GDPR) as the benchmark for safeguarding personal data. Consequently, our privacy policy is meticulously aligned with the GDPR’s stipulations to ensure that all users benefit from the rights enshrined therein.
  • In compliance with the GDPR, Consultare Inc. Group Shop assumes the role of either a data processor or controller, contingent upon the specific data processing objectives. When executing services that involve processing personal data, Consultare Inc. Group Shop’s client serves as the controller, while Consultare Inc. Group Shop functions as a processor. In this context, the recipient of the service is identified as the data subject.
  • In the capacity of a processor, Consultare Inc. Group Shop diligently adheres to directives articulated in this document, our Terms of Service, and any subsequent agreements or directives furnished by you.
  • As a controller, Consultare Inc. Group Shop leverages your Personal Data, with your explicit consent, to enhance our service offerings.
  • We assure that the transfer, utilization, and retention of Personal Data from the European Union, Switzerland, and the United Kingdom to the United States adhere to legally sanctioned mechanisms, such as the pertinent Standard Contractual Clauses.
  • Highlighting the “Choice and Transparency” segment, you retain the prerogative to access, rectify, or erase your data, or revoke your consent for its processing at your discretion. Please submit such requests accordingly. Revoking consent does not impede the legitimacy of prior processing activities based on that consent.
  • Consultare Inc. Group Shop meticulously documents its data processing endeavors and is prepared to furnish this record, as delineated in Article 30 concerning “Record of Processing Activities,” to oversight bodies upon formal request.